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Recalls, inspection results and owner complaints for the 2021 Mercedes-Benz CLS-Class, from official sources in the US, Canada and Europe. To check one specific car, enter its VIN or plate.
We checked recall campaigns for this vehicle, or for its model where the register works by model.
Source: NHTSA (US Department of Transportation) · US public domain
We checked Transport Canada's recall database for this make, model and year.
Source: Transport Canada Vehicle Recalls Database · Open Government Licence – Canada
Issue: On certain vehicles, the recall repairs completed by a Mercedes-Benz dealer during recall 5491309 (Transport Canada recall no. 2022-397) may not have been done correctly. As a result, a second repair is required. On certain vehicles equipped with 4-wheel drive (4Matic), the transmission wiring harness may not be routed correctly. As a result, water could enter the wiring harness connector and cause a short circuit. Note: This recall replaces Transport Canada recall no. 2022-397. Safety Risk: A short circuit can create the risk of a fire, even while the vehicle is parked and turned off. Corrective Actions: Mercedes-Benz will notify owners by mail and advise you to take your vehicle to a dealership to replace the transmission wiring harness.
Issue: On certain vehicles, the bolt for the 48 V ground connection may not have been tightened properly. As a result, the wiring could overheat and melt. Safety Risk: Wiring that overheats and melts can create the risk of a fire. Corrective Actions: Mercedes-Benz will notify owners by mail and advise you to take your vehicle to a dealership to inspect and, if necessary, tighten the ground connection.
Issue: On certain vehicles, the fuel delivery module could fail. If this happens, the engine may run rough or may not start. This could also result in a sudden loss of engine power while driving. Note: This is an expansion of Transport Canada recall 2023-353. Safety Risk: A sudden loss of engine power could increase the risk of a crash. Corrective Actions: Mercedes-Benz will notify owners by mail and advise you to take your vehicle to a dealership to replace the fuel delivery module.
Issue: On certain vehicles, the fuel delivery module could fail. If this happens, the engine may run rough or may not start. This could also result in a sudden loss of engine power while driving. Safety Risk: A sudden loss of engine power could increase the risk of a crash. Corrective Actions: Mercedes-Benz will notify owners by mail and advise you to take your vehicle to a dealership to replace the fuel delivery module.
Issue: On certain vehicles, the 12 V battery (in the trunk) could move in a crash. As a result, the battery electrical connexions could detach. If this happens, the post-crash safety systems (like the emergency calling (eCall) system, electric seat adjustment, hazard warning lights, and automatic door unlocking) may not work. Safety Risk: Safety systems that don't work correctly could increase the risk of injury. Corrective Actions: Mercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealership to add a bracket to better secure the battery.
We checked the EU Safety Gate for recall alerts naming this model and its production years.
Source: EU Safety Gate (European Commission) · CC BY 4.0, © European Union
The electrical connector of the transmission wiring harness may not have been correctly processed. This can lead to water entering the connector, which could cause short circuit and can create a thermal overload of the connector when the vehicle is parked, causing the risk of fire. Production: 07.06.2017 - 20.04.2022. Types: 212; R1EAMG; R1EC; R1ECLS; R1ES; e1*2001/116*0501*32-57; e1*2007/46*1560*05-30; e1*2007/46*1666*02-24; e1*2007/46*1818*00-17; e1*2007/46*1878*00-17.
The software of the airbag control module may be faulty. In the event of an accident, this can lead the active bonnet system not to be activated properly. This increases the risk of injury to other road users. Production: 03.12.2020 - 02.08.2021. Types: R1ECLS; e1*2007/46*1818*14.
The 48V ground cable bolt in the engine compartment may be incorrectly secured. This could increase electrical transition resistance at the point of connection. As a result, the high electrical currents that can flow through this connection could increase the temperature, increasing the risk of fire. Furthermore, the 48V electrical power supply failure may increase exhaust emissions. This could have a negative impact on the environment. Production: 01.07.2021 - 06.04.2023. Types: 212, R1ES, R1ECLS, R1EAMG; e1*2001/116*0501*51-*60, e1*2007/46*1560*24-*33, e1*2007/46*1818*14-*19, e1*2007/46*1878*11-*20.
Problems owners of this model reported to NHTSA, grouped by component.
Source: NHTSA (US Department of Transportation) · US public domain
Crash-test ratings from NHTSA's New Car Assessment Program.
Source: NHTSA (US Department of Transportation) · US public domain
Issue: On certain vehicles equipped with 4-wheel drive (4Matic), the transmission wiring harness might not be routed correctly. As a result, water could enter the wiring harness connector and cause a short circuit. Safety Risk: A short circuit can create the risk of a fire, even while the vehicle is parked and turned off. Corrective Actions: Mercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealership to inspect the connector on the transmission wiring harness, and repair it if necessary. Additionally, the dealer will install a bracket to improve the routing of the transmission wiring harness.
Issue: On certain vehicles equipped with the emergency calling (eCall) system, the SIM card for the communications module could disable itself. If this happens, the eCall system would not work properly when there is a crash or when the SOS button is pressed. Safety Risk: If the eCall system does not work in an emergency situation, there could be a delay in response from emergency services. Corrective Actions: Mercedes-Benz will notify owners by mail and send a wireless over-the-air software update to each vehicle. If the update cannot be completed successfully, you will be notified to schedule an appointment to have the update performed by a dealer.
Issue: On certain vehicles, the DISTRONIC driver assistance system might not detect when the driver removes their hands from the steering wheel. If the driver has a medical emergency (and is unable to drive or loses consciousness), the active emergency stop assist and emergency call functions would not activate. Note: This recall only affects vehicles equipped with a heated leather steering wheel. Safety Risk: If the active emergency stop and emergency call features do not work in an emergency situation, there could be an increased risk of a crash, and there could be a delay in response from emergency services. Corrective Actions: Mercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealership to update the software for the hand detection system.
Issue: On certain vehicles, the passenger seat belt assemblies may contain defective automatic locking retractors (ALR). As a result, the seat belts may not properly lock to secure a child seat. Note: The vehicle's lower universal anchorage system (UAS) is not affected by this defect and may still be used to secure a child seat. Safety Risk: A seat belt that is used to secure a child restraint but is not properly locked could increase the risk of injury in a crash. Corrective Actions: Mercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealer to inspect the seat belts. They will be replaced, if necessary.
Issue: On certain vehicles, a software problem could cause the rearview camera image not to appear on the central display. Canadian regulations require the rearview image to display when the transmission is shifted into reverse gear. Safety Risk: A rearview camera image that does not display could reduce a driver's ability to see behind the vehicle while backing up. This could increase the risk of a crash. Corrective Actions: Mercedes-Benz will notify owners by mail and send a wireless over-the-air software update to each vehicle. If the update cannot be completed successfully, you will be notified to schedule an appointment to have the update performed by a dealer.
Issue: On certain vehicles, there may be a problem with the front seat position switches. As a result, the airbags and seat belt force limiters may not work properly in a crash. Safety Risk: Airbags or seat belts that do not work properly could create an increased risk of injury in a crash. Corrective Actions: Mercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealer to replace the seat position switches.
Issue: On certain vehicles equipped with the emergency calling (eCall) system, the communications module may temporarily lose power during a crash. If this happens, the wrong vehicle location may be transmitted through the eCall system. This could cause emergency responders to be sent to the wrong location. Safety Risk: If the eCall system sends out the wrong location after a crash, there could be a delay in response from emergency services. Corrective Actions: Mercedes-Benz will notify owners by mail and send a wireless over-the-air update to each vehicle. If the update cannot be completed successfully, you will be notified to schedule an appointment to have the update performed by a dealer.
Issue: On certain vehicles, a software problem could cause the rearview camera image not to appear on the central display. Canadian regulations require the rearview image to display when the transmission is shifted into reverse gear. Safety Risk: A rearview camera image that does not display could reduce a driver's ability to see behind the vehicle while backing up. This could increase the risk of a crash. Corrective Actions: Mercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealer to update the head unit software.
The seal for the special plug-in contact of the gearbox designed to protect against contact with moisture and splashing water is improperly installed. Thus splashed water can enter the socket contact when driving in wet conditions and can lead to a short circuit, increasing the risk of a fire. Production: 16.11.2015 - 20.04.2022. Types: 212, R1ES, R1EC, R1ECLS, R1EAMG; e1*2001/116*0501*24-*58, e1*2007/46*1560*00-*31, e1*2007/46*1666*00-*25, e1*2007/46*1818*00-*18, e1*2007/46*1878*00-*18.
A trapped particle may damage the sealing between the fuel rail and fuel injector, which could cause fuel to leak into the engine compartment. Consequently, leaking fuel may come into contact with hot parts of the engine, increasing the risk of fire. Production: 27.05.2016 - 24.08.2020. Types: Types: 245G, F2CLA, H1GLE, F2A, 197, 204, 204 K, 212, R1ES, R1EC, F2B, 204 X, R1ECLS, R1EAMG, 463 A; e1*2001/116*0470*16 - *23, e1*2007/46*1912*00 - *08, e1*2007/46*1885*00 - *11, e1*2007/46*1829*00 - *12, e1*2007/46*0233*11 - *20, e1*2007/116*0431*39 - *61; e1*2007/116*0457*38 - *51, e1*2007/116*0501*39 - *47, e1*2007/46*1560*09 - *20, e1*2007/46*1666*07 - *17, e1*2007/46*1909*01 - *08, e1*2007/116*0480*20 - *39; e1*2007/46*1818*00 - *10, e1*2007/46*1878*02 - *10, e1*2007/46*1830*00 - *06.
The screw connection of the 48 V ground connector of the coolant electric compressor may come loose and lead to improper attachment of the ground line cable head. This increases the electrical contact resistance and can cause the temperature at the connection point to increase, increasing the risk of fire. Production: 15.09.2021 - 09.11.2021. Types: R1ECLS, 212, R1ES, R1EC; e1*2007/46*1818*15-*16, e1*2001/116*0501*52-*54, e1*2007/46*1560*25-*27, e1*2007/46*1666*22-*23.